Please allow up to 10 business days from the date of making payment to receive your order (although most orders are received within 2 to 6 business days). If you would like order status information on your package please email or call us and we will get back to you with tracking info as soon as possible. If the request is urgent please write "urgent" on the email subject line. All orders ship via UPS ground except international and PO Box shipments which go USPS. Please allow extra time if your package is being sent USPS as we only ship USPS packages once per week. You will automatically be emailed tracking info once your items ship if ordered on the web site. You can track the progress of your package using this information at www.ups.com If you do not receive a tracking number via email from UPS within 4 business days from making payment please email us with a request and include your shipping name, order date and address that you made payment with. We must have all of this information to look up your order.
Money Orders / Cashiers Checks: Please send money orders or cashiers checks to 406 33rd ave south, Waite Park, MN 56387. Include your email address, name, address, phone number, and a description of what is ordered when making payment. You must include all this info in order for us to process your order quickly. You can calculate shipping costs by clicking "buy now" on each item (it will give you the shipping cost per item) Most items can not be shipped together there for we do not combine shipping costs. All Money orders / Cashiers checks will be verified legitimate before item is shipped.
Multiple Quantity Discounts / Wholesale: Please see our wholesale information page for more information. We do offer multiple quantity discounts for orders containing more than 4 items (not including bushing / ball joint purchases) Please email us for a custom quote.
Large Dollar Amount Orders: All credit card orders over $1000 must have a signed credit card verification form on file. We will fax you this form- you must fax it back to us signed with a copy of the front + back of the credit card used and a copy of your drivers license. We do not accept credit cards for orders over $3500. Orders over $3500 must be paid via money order, cashiers check, wire transfer, or Western Union.
Returns: We only accept returns on new unused items. No exceptions- if the item has bushings installed, is scratched, has been installed on a car, or is not in brand new resalable condition you can not return it. Returns must be authorized within 5 business days from the date you received your items. There is a 35% restocking fee on all returned items. You must email us at email@example.com and get a return authorization number before sending the items back to us. This number must be clearly written on the package. Packages received without a return authorization number will be discarded and no refund issued. Please be sure to package your items securely before shipping them back to us as we can not give refunds for items that are not in brand new condition. If you throw the items in a box without packaging and send them back to us without an RMA number on the box we will discard the items and no refund will be issued. If you have questions on this please feel free to ask. Shipping charges are non refundable. If you are returning an item because you can not figure out how to install the item or a shop can not figure out how to install an item please email or call us and a technician will explain how to install the item to you. We have installed hundreds of these lifts in many different cars and can tell you how to get the parts to work properly. Custom ordered or built items can not be returned- including grill overlays, big brake kits, strut modifications, gear kits, and other items modified by us.
Exchanges: We accept exchanges for items. Please email us for more info.
Lost or damaged packages: All lost packages must be verified via carrier. If your package is damaged upon receiving you MUST make note to the UPS driver. On lost packages the carrier will do a brief trace on the package which may take 1-4 business days. After we receive confirmation that the package is lost in transit we will initiate a claim with the carrier and immediately send you a new package while the claim is being investigated. If at any time the carrier finds the package or you receive the original package you must return it to us within 10 business days (or your card will be charged a second time for
receiving 2 packages). You must cooperate with us during the claim process.
Missing product in package: You must notify us within 1 business day of receiving your package of any shortages in your order. We will then verify the weights of the package to ensure that the item is missing. If a shortage is found we will send you a replacement item immediately via the same shipping method you originally used for the original package. Under no exceptions will overnight service be offered free of charge unless the original means of shipping was overnight service. No exceptions. Also, expedited shipping charges will not be refunded if the package is determined to have a shortage. Please note that we do everything to ensure that all items in your order get properly packaged all the time (especially with overnight shipments). If you would like to assume the costs of the up charge for overnight shipping we would happy to get your shortage to you faster. Please email or call us with any questions you may have regarding this before placing an order.
Custom built / cut / ordered / modified products: All custom products take 7-10 business days to ship (most ship out faster but we quote 7-10 days). This includes strut modifications, custom wheel plate bolt patterns, custom wheel plate designs, grill overlays, big rim rear end gear kits, and big brake upgrade kits. These items are NOT returnable.
Acceptance of terms: By ordering from this site you are accepting the terms as listed above. If you have a specific question regarding something please ask it BEFORE ordering.
WE ARE HERE TO HELP! If there is anything we can do to make your car lifting and online shopping experience more helpful please feel free to ask. We strive for your business and would like to help any way possible. We offer the same great customer service after the sale as before hand and won't leave you hanging if you run into problems or need help with anything.